Refund & Returns Policy

Last updated: October 6, 2026

This policy applies to merchandise purchased in person at Rally Sports Club. We currently offer in-store purchases only and do not offer online ordering, shipping or delivery. Returns and exchanges must be brought to our Oshawa store with proof of purchase.

15-Day Return Policy

Eligible items may be returned within 15 calendar days of the in-store purchase date for a refund to the original payment method, subject to inspection and the conditions below.

  • The item must be unused, unworn, unwashed and in its original, resaleable condition.
  • All original product tags must remain attached and must not have been removed. Reattaching a removed tag does not make an item eligible for a change-of-mind return.
  • Original packaging, accessories and any included components must be provided.
  • You must provide the receipt or other valid proof of purchase from Rally Sports Club.

Change-of-mind returns that do not meet these conditions will not be accepted. These conditions do not restrict rights relating to defective, incorrect or misrepresented goods under applicable law.

Items Excluded from Change-of-Mind Returns

  • Gift cards.
  • Items identified as clearance or final sale at the time of purchase.
  • Customized or personalized products, including rackets custom-strung or otherwise modified at your request.
  • Used sporting equipment, shoes worn for play, and products that have been washed, altered or damaged after purchase.
  • Installed grips, used strings and completed stringing or customization services.

These exclusions apply to change-of-mind returns. They do not remove applicable consumer rights or valid warranty claims. Damage caused by misuse, collisions, improper handling or normal wear may fall outside warranty coverage, depending on the applicable warranty terms.

Defective, Damaged or Incorrect Items

Please contact us promptly if you believe an item was defective or damaged when purchased, or if you were supplied the wrong item. Bring the item and proof of purchase to the store. A description of the issue and photos may help us assess the claim.

We will assess the issue and explain the appropriate next steps, which may include a repair, replacement, refund or manufacturer warranty assessment, depending on the circumstances, applicable law and warranty terms. A defect claim is not automatically refused because 15 days have passed, a tag was removed or the item was used before the defect became apparent.

Refunds

We will inspect the returned item and confirm whether the return is approved. Approved refunds are issued to the original payment method. Card refunds may take approximately 5–10 business days to appear, depending on your bank or payment provider.

Exchanges

Eligible change-of-mind exchanges must be requested within the same 15-day period and meet the return conditions above, including attached original tags. Exchanges for a different size or model are subject to stock availability. Any price difference will be charged or refunded as appropriate. If a replacement is unavailable, an eligible return may be refunded under this policy.

In-Store Returns

Please bring your item and proof of purchase to Rally Sports Club at the address below. We do not offer postal returns or return shipping labels. Contact us before visiting to confirm pro-shop availability.

Scope and Consumer Rights

This policy covers merchandise purchases. Court bookings, coaching, camps, memberships and other club programs have their own cancellation terms. Nothing in this policy limits rights or remedies available under applicable Ontario or Canadian law. The policy communicated at the time of purchase applies to that purchase; this update does not retroactively reduce previously agreed return rights.

Contact Us

Rally Sports Club
1155 Boundary Road, Unit 6
Oshawa, ON L1J 6Z7, Canada
Phone: +1 (437) 667-5299
Email: info@rallysportsclub.ca